Contact & Grievance

Business contact

What to include in a complaint

For faster handling, include your WokQR account email, restaurant name, invoice or transaction reference (where relevant), the date of the issue and a short description of what happened.

Grievance handling

WokQR will acknowledge support or grievance communications through the contact channel used and will aim to provide an initial response within 2 business days. More complex payment, legal or third-party investigations may require additional time.

Payment disputes

For a WokQR subscription payment issue, contact us first so we can review the invoice and payment status. You may also have rights or dispute mechanisms provided by your bank, card issuer, UPI provider or payment gateway.